If you received an item(s) that is different than the item(s) you ordered, use the Contact Us form to let us know; use the topic selection "Request Return" and fill out all requested information. We will accept reports of incorrectly delivered items up to 72 hours after the delivery of your order.

We will contact the shop to investigate the cause of the discrepancy and will follow up with you to provide options for exchanging or returning the item, depending on what we find out.

Please refer to the 'Related articles' linked below for information specific to our exchange and return processes.